Surface risk before it becomes a problem.
Your team can't listen to every call — SurfacerIQ does. It catches the compliance gaps, churn signals, and issues they'd otherwise miss, and flags them the moment they appear. Not the morning after.
Built to surface what matters — at scale.
"This call may be monitored or recorded for quality assurance."
— and then, for almost every business, never actually heard.
"Quality assurance" used to mean spot-checking 1–2% of calls. We listen to all of them — and surface only what matters to you.
- ✗QA spot-checks 1–2% of calls
- ✗Issues surface days later — if at all
- ✗One spreadsheet, one analyst, one bottleneck
- ✗Compliance gaps caught on the audit, not before
- ✓100% of calls monitored, always
- ✓Your custom taxonomy of tags
- ✓Sentiment & churn signals for customers and caregivers
- ✓Flagged and routed with no extra work
It runs in the background so your busy team doesn't have to — surfacing what they'd miss, not adding to their plate. We niche for healthcare … but the engine works for any business that does too.
One surface for every compliance, ops, and revenue signal you can't afford to miss.
Every call, ticket & message — read in full.
No sampling. SurfacerIQ transcribes and reads the entire conversation the moment it lands.
Hi, I'm calling about my mother — she had a fall yesterday afternoon and nobody from the agency picked up.⚑ Falls: Reported
I'm so sorry to hear that. Let me pull up her file right now.
Honestly, if this keeps happening we'll have to look at other agencies. This is the third time.⚑ Churn-Risk: High
I completely understand. I'm flagging this for our care lead today.
Only the signals you defined.
You decide what matters. Each interaction is tagged against your taxonomy at ingest — and routed to whoever owns it.
A caller is a story —
not a call in a silo.
From a single voicemail to the audit log. One thread.
Ingest every interaction.
VoIP calls, voicemails, SMS, tickets, documents — streamed in continuously from 3CX, Twilio, Teams, Zoom, and your EHR. No batch windows.
Tag against your taxonomy.
Define the signals that matter — 911 references, falls, language barriers, churn risk. SurfacerIQ tags every interaction the moment it lands.
Surface what needs action — now.
Dashboards roll up signal velocity, sentiment shifts, and time-of-day patterns so leadership sees risk emerging, not in the quarterly review.
Close the loop with your team.
Route flagged interactions to the right RN, RCM analyst, or compliance officer. Track resolution. Show your auditors the trail.
Three teams. One operating system.
- →100% review coverage on every interaction
- →Audit-ready trail with evidence attached
- →Custom taxonomy mapped to your policies
"We went from sampling 2% of calls to reviewing 100% — without adding a single FTE."
- →Churn-risk surfaced from sentiment + behavior
- →Pattern detection across linked interactions
- →Routed to the owner who can save the account
"We caught three at-risk accounts in the first week we couldn't have seen before."
- →Catches what a busy team would miss — no added workload
- →One linked timeline per caller, across channels
- →Real-time KPIs your leadership actually trusts
"It's the operating system we've been duct-taping together for years."
Pick where you want to start.
What used to sink now surfaces.
Your operations team is heads-down on their real work — they can't catch every signal buried in every call. SurfacerIQ listens to all of them, automatically flagging the items your business needs to act on. Nothing important sinks.
Connect what you already run.
15+ integrations across VoIP, EHR, messaging, and storage — plus SDK and webhooks for everything else.
See it in a customer's words.
An anonymized client walks through what changed in the first 30 days on SurfacerIQ — in 40 seconds.
What healthcare leaders are saying.
SurfacerIQ caught three at-risk accounts in our first week — patterns our team would have missed completely. It's like adding a senior analyst who never sleeps.
We replaced four tools with one surface. RCM, compliance, and ops all work from the same timeline now.
It runs in the background. My team doesn't have to think about it — they just get the right call routed to them.
Stop reacting. Start surfacing.
45 minutes with the team, working on your real data. You'll see your own signals surface — no slides, no SDR maze.
Get in touch
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