AI call transcription software, built for regulated industries.

Most contact center platforms ship recordings and stop there. In healthcare, home care, hospice, DME, revenue cycle, and other regulated industries, a recording that nobody reviews is a liability sitting in a bucket. The information you actually need — the medication complaint, the missed visit, the compliance disclosure that never got read — is trapped inside audio nobody has time to open.

SurfacerIQ turns that audio into structured, searchable text the same day the call happens. Transcripts are attached to the caller, the agent, and the workflow the call belongs to, so the record is useful in an audit, a coaching session, or a patient safety review — not just in a court subpoena.

Accuracy in a healthcare or home care setting isn't the same problem as transcribing a podcast. Calls contain clinical terminology, insurance jargon, medication names, accented speakers, background noise, and hold music. SurfacerIQ uses transcription models tuned for conversational telephony audio and combines them with our own post-processing to clean up speaker boundaries, timestamps, and known-noisy segments.

Where a transcript is ambiguous, downstream classifiers are conservative about firing high-severity signals — we would rather surface a call for a human to confirm than auto-close a compliance risk on a weak signal.

SurfacerIQ operates as a HIPAA business associate for customers that handle Protected Health Information. We sign a Business Associate Agreement with every customer that may transmit PHI through the platform, and our infrastructure enforces encryption in transit and at rest, role-based access, and tenant-scoped storage for recordings, transcripts, and derived analytics.

Read the full posture on our HIPAA page.

Transcription is the entry point, not the product. Once a call is transcribed, SurfacerIQ tags it against your taxonomy — the compliance phrases, patient-safety signals, churn indicators, and operational categories that matter to your business. Signals that need action get routed to the right person and, when appropriate, converted into a ticket or task in the systems you already use.

That is how a raw call becomes a resolvable piece of work in under a minute, instead of a recording somebody might listen to next quarter.

SurfacerIQ integrates with the phone systems, CCaaS platforms, and collaboration tools contact centers actually use — including 3CX, RingCentral, Intermedia, Bicom, Twilio, Zoom, and Microsoft Teams — so transcription starts on day one without ripping out your telephony stack. Transcripts and their signals then flow into the CRM, EHR, or ticketing tools your teams already work in.