How fast do compliance signals fire?

Signals fire against the transcript as soon as it's produced after the call ends — not on a nightly batch. High-severity signals surface the same day.

Can we define our own compliance categories?

Yes. Compliance and safety categories are configured to your program's taxonomy, including sensitivity per category and how each signal is routed.

What does the audit evidence trail actually include?

For every triggered signal: the transcript excerpt, the timestamp inside the call, the audio, the agent, the caller record, and the ticket or resolution that closed it out.

Is SurfacerIQ HIPAA compliant?

Yes. SurfacerIQ signs a Business Associate Agreement with every customer that may transmit PHI through the platform. See the HIPAA page for administrative, technical, and physical safeguards.

Do you replace our existing compliance workflows?

No — you keep your policies, your reviewers, and your ticketing. SurfacerIQ becomes the layer that turns every call into signals those workflows can act on, instead of a bucket of recordings nobody opens.

Which phone systems do you integrate with?

SurfacerIQ integrates with major VoIP and CCaaS providers used in regulated contact centers, including 3CX, RingCentral, Intermedia, Bicom, Twilio, Zoom, and Microsoft Teams.

Product · Compliance monitoring

AI call compliance monitoring that detects risk while it's still fixable.

Detect compliance risk on customer service calls in near real time. Every triggered signal links to the transcript, the caller, and the resolution — so audits become a query, not an archaeology dig.

Instantly integrated with your stack

What you get.

Real-time compliance triggers

Missed disclosures, prohibited phrases, and program-specific compliance checks fire the moment they appear in a transcript.

Patient safety signals

Falls, medication issues, self-harm statements, and other clinical safety triggers escalate to the right person the same day.

Custom taxonomy

Configure the exact compliance and safety categories your program needs — HIPAA, program integrity, script adherence, state-specific rules.

Audit-ready evidence trail

Every triggered signal carries the transcript excerpt, timestamp, audio, agent, caller, and downstream ticket that resolved it.

Ticketing built in

High-severity signals convert into tickets in SurfacerIQ (or your existing tool), assigned to the owner who has to act on them.

Leadership visibility

Trend views show where compliance drift is concentrating — by agent, team, site, program, or category — before it lands in an audit.

Compliance is a real-time problem now

Compliance monitoring built on quarterly QA sampling assumes that catching issues months after they happen is good enough. It isn't. In healthcare, home care, hospice, DME, and revenue cycle, the calls that create real regulatory and safety exposure — missed disclosures, a fall that never got escalated, a script that drifted into promises you can't keep — are the ones that need action the same day, not next quarter.

SurfacerIQ runs your compliance and safety checks against every call as soon as the transcript is ready. When a trigger fires, the signal becomes visible in a queue, on a dashboard, or as a ticket assigned to somebody who has to act on it.

The evidence trail auditors ask for

A compliance signal without evidence is just a claim. Every triggered signal in SurfacerIQ carries the transcript excerpt, the timestamp, the audio, the agent involved, the caller record, and the downstream ticket or resolution that closed it out. When a regulator or accrediting body asks "how did you know?" and "what did you do about it?", the answer is a query, not a scramble through recordings.

This is what turns compliance monitoring from a defensive posture into an audit-ready operating record.

Your taxonomy, not a vendor's

Compliance categories are not one-size-fits-all. A hospice program's risk surface is different from a DME supplier's, which is different from an RCM shop's. SurfacerIQ lets you configure the exact taxonomy of compliance and safety signals your program needs, tune sensitivity per category, and evolve them as regulations and internal policies change.

From signal to closed loop

Detecting a risk is the first 20% of the work. Closing the loop is the rest. SurfacerIQ routes high-severity signals into tickets in the tool your team already uses, tracks who owns the resolution, and keeps the evidence trail attached from the original call all the way through to what got done about it. That is the piece most compliance stacks quietly skip.

HIPAA-aligned end to end

SurfacerIQ operates as a HIPAA business associate for customers handling PHI. Every customer that may transmit PHI signs a Business Associate Agreement, and transcripts, evidence, and derived analytics live in tenant-scoped storage with role-based access. Full detail on our HIPAA page.