The SurfacerIQ Journal

Intelligence
in practice.

Deep dives into compliance, workforce management, and the evolving landscape of home care operations intelligence.

Featured AnalysisJuly 2026

From 2% to 100%: How One Home Health Agency Closed Its Call Review Gap

A home health agency went from 2% QA sampling to 100% automated call review — catching falls, churn signals, and compliance gaps.

Read Article →7 min · SurfacerIQ Team

Compliance & Strategy

How to Build a Custom Call Taxonomy for Healthcare Compliance

8 min · Jul 14, 2026

Operations & Intelligence

What Your Call Recordings Are Telling You (That Nobody Is Hearing)

6 min · Jul 9, 2026

Revenue & Retention

The Hidden Cost of Patient Churn in Home Health

5 min · Jul 5, 2026

Why Sampling 2% of Patient Calls Is a Compliance Liability

Compliance & Risk

Why Sampling 2% of Patient Calls Is a Compliance Liability

6 min · Jul 2, 2026

The Audit-Ready Healthcare Contact Center: A Compliance Checklist You Can Actually Use

Compliance & Risk

The Audit-Ready Healthcare Contact Center: A Compliance Checklist You Can Actually Use

7 min · Jul 2, 2026

Why HIPAA-aligned voice AI is no longer optional

Compliance & HIPAA

Why HIPAA-aligned voice AI is no longer optional

3 min · Apr 27, 2026

From transcript to ticket in under a minute

AI & Automation

From transcript to ticket in under a minute

3 min · Apr 24, 2026