From transcript to ticket in under a minute

Every minute an agent spends typing post-call notes is a minute they are not on the next call. We measured it: the average wrap-up across our pilot customers was just over four minutes per call.

How automation collapses that

SurfacerIQ listens to the call in real time, pulls the structured fields your downstream tools need, and posts a ticket the moment the agent disconnects. No copy-paste, no missed details.

"We cut after-call work from four minutes to under thirty seconds." — Operations lead, regional home care provider

What is in the ticket

• Caller, intent, and disposition
• Pre-filled custom fields by line of business
• A linked recording and a clean summary

The result is a contact center that finally reflects what actually happened on the call.