What's New in SurfacerIQ: Call Intelligence, Signal Detection, and the Executive Digest

# What's New in SurfacerIQ: Call Intelligence, Signal Detection, and the Executive Digest This quarter we shipped the largest set of upgrades to the SurfacerIQ platform to date. Everything below is live for all customers, no configuration required. ## 1. Call Intelligence — every call, transcribed and structured Call Intelligence turns every logged call into a structured record: full transcript, AI-generated summary, extracted follow-ups, and detected feature requests. Instead of managers listening to a 2% sample, the entire call corpus is searchable, scoreable, and coachable. Highlights: - **Log Call** button available anywhere in the CRM. - Markdown / text transcript upload for teams whose telephony provider gates recording APIs. - Swappable AI adapter so you are never locked into a single model provider. - Review queue for approving AI-drafted summaries before they hit the customer record. ## 2. Post-Call Signal Detection Summaries are useful. Signals are actionable. Every approved call is now scored against a healthcare-tuned taxonomy: churn risk, compliance risk, escalation, confusion, competitor mention, expansion opportunity, and more. Each signal comes with direct-quote evidence from the transcript, so nothing is a black box. Signals feed: - The **Call Intelligence dashboard** at `/app/intelligence` — a live, filterable view of what your book of business is actually saying. - The **Founder Brief** — a short daily email digest of the signals that need a human eye today. ## 3. Create Tickets and Feature Requests From a Call Approved call summaries now include one-click actions to spin up a structured support ticket or feature request, pre-filled from the call analysis. The link back to the source call travels with the record, so context is never lost between customer success and product. ## 4. Daily Executive Ticket Digest A 30,000-foot view of customer service, delivered at 8:00 AM Eastern — before your morning standup: - Open vs. resolved counts, week over week - Aging tickets (>3 days, >7 days, >14 days) - SLA breaches and at-risk accounts - Top movers by volume and severity The template matches the Analytics page branding, renders cleanly on mobile, and is scoped to a configurable recipient list. ## 5. Weekly SEO Monitoring Digest Every Monday at 8:00 AM ET, an automated digest pulls Google Search Console data for the last seven days: impressions, clicks, position deltas, and any crawl or sitemap issues. This is the same discipline we ask you to bring to your call data — full coverage, delivered on a cadence, with no manual pulling. ## 6. Programmatic Industry Landing Pages Behind the scenes we also rebuilt our industry pages to run on a typed content library. Three verticals are live — home care, healthcare, and home health — each with its own problems, workflows, evaluation criteria, and regulatory context. If you cover a vertical we have not built yet, tell us and we will add it. ## What is next On deck for next quarter: - Real-time signal alerts (not just daily digests) - Native telephony connectors for the top three home-care platforms - Cross-account cohort views in the Intelligence dashboard - Agent scorecard export for QA analysts As always, if there is something on this list you want sooner — or something not on it that you need — reply to any digest email. Product reads them all.