The SurfacerIQ Journal · Category

Compliance & HIPAA

HIPAA, consent, and audit-trail guidance for contact centers handling regulated calls.

FeaturedOctober 2026

The 2026 Fraud Takedown Included a Hospice Kickback Scheme. It Ran on Conversations.

The 2026 National Health Care Fraud Takedown charged 455 defendants in $6.5B of alleged fraud, including a $27M hospice case. Hospice fraud is structurally a conversation problem.

Read Article →7 min · SurfacerIQ Team

Compliance & HIPAA

OIG Is Medically Reviewing Home Health Documentation Right Now

8 min · Sep 30, 2026

Compliance & HIPAA

The Healthcare Exemption in 47 CFR 64.1200 Covers Less Than You Think

7 min · Sep 25, 2026

Compliance & HIPAA

The 10-Business-Day Revocation Rule Is Live. The Other Half Keeps Getting Delayed.

7 min · Sep 21, 2026

Compliance & HIPAA

OCR Fined a Post-Acute Provider $182,000 for What It Said About Patients

7 min · Sep 16, 2026

Compliance & HIPAA

What Surveyors Actually Ask For — and Why It's Usually a Conversation You Can't Produce

8 min · Sep 11, 2026

Compliance & HIPAA

Insufficient Documentation Is the Single Largest Home Health Payment Error

6 min · Sep 7, 2026

Compliance & HIPAA

A Federal Rule Already Mandates Recording Every Sales Call. Just Not Yours.

7 min · Sep 2, 2026

Compliance & HIPAA

Minimum Necessary Applies to Your QA Team, Not Just Your Firewall

8 min · Aug 31, 2026

Compliance & HIPAA

42 CFR 484.50(e): You Must Document That a Complaint Existed — and How It Ended

7 min · Aug 26, 2026

Compliance & HIPAA

HIPAA Does Not Require You to Keep Call Recordings for Six Years

7 min · Aug 24, 2026

Compliance & HIPAA

The 'Eleven All-Party Consent States' List Is Wrong. Here's What to Do Instead.

7 min · Aug 19, 2026

Compliance & HIPAA

Your Call Recording Vendor Is a Business Associate. Its AI Subprocessor Is a Subcontractor.

7 min · Aug 14, 2026

Compliance & HIPAA

94% of Small HIPAA Breaches Aren't Hacks. They're People.

8 min · Aug 10, 2026

Compliance & HIPAA

HIPAA's $1.5M Cap Is Not the Real Number. Neither Is $2.19M.

8 min · Aug 7, 2026

Compliance & HIPAA

From Reactive to Proactive: Real-Time Compliance Monitoring in Healthcare Contact Centers

7 min · Jul 20, 2026

Compliance & HIPAA

5 Fall-Related Call Patterns Every Home Health Agency Should Be Monitoring

5 min · Jul 10, 2026

Compliance & HIPAA

HIPAA Call Recording Compliance: A 2026 Guide for Healthcare Operators

9 min · Jun 27, 2026

Compliance & HIPAA

The Security Questions You Should Ask Any Healthcare SaaS Vendor Before Signing

6 min · Jun 23, 2026

Compliance & HIPAA

How to Build a Custom Call Taxonomy for Healthcare Compliance

8 min · Jun 7, 2026

Compliance & HIPAA

Why Sampling 2% of Patient Calls Is a Compliance Liability

6 min · May 26, 2026

Compliance & HIPAA

The Audit-Ready Healthcare Contact Center: A Compliance Checklist You Can Actually Use

7 min · May 22, 2026

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