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The SurfacerIQ Journal · Category

Workforce Management

Scheduling, coaching, and performance strategies for contact-center workforces.

All ArticlesCompliance & HIPAAContact Center OperationsAI & AutomationHome Care IndustryWorkforce ManagementCustomer ExperienceProduct UpdatesCase Studies
01
FeaturedOctober 2026

Two-Thirds of Direct Care Workers Earn Under $35,000. That's Your Retention Problem.

KFF puts 66% of direct care workers under $35,000 a year and 72% in home care. The retention signals that precede an exit are spoken on scheduling calls nobody reviews.

Read Article →7 min · SurfacerIQ Team
02
Workforce Management

Caregiver Turnover Fell to 34% and That Still Means Rebuilding a Third of Your Workforce Every Year

7 min · Aug 24, 2026

Coaching Contact-Center Agents With Call Intelligence: A Weekly Cadence That Works
Workforce Management

Coaching Contact-Center Agents With Call Intelligence: A Weekly Cadence That Works

7 min · Jul 24, 2026

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