The SurfacerIQ Journal · Category

Home Care Industry

Compliance, scheduling, and call-quality practices for home care and home health agencies.

FeaturedOctober 2026

EVV Is Visit Verification. It Is Not Call Documentation. Don't Confuse Them.

EVV verifies six things about a visit: who, what, where, when, and how long. It does not capture why a visit was short, refused, or rescheduled. That explanation is usually a phone call.

Read Article →7 min · SurfacerIQ Team

Home Care Industry

3,296 Home Health Agencies Have 'Too Few Cases to Report.' Only 169 Have a Rating That Says Anything.

7 min · Sep 23, 2026

Home Care Industry

Falls With Major Injury Sit at 0.93%. The Warning Signs Arrive by Phone First.

7 min · Sep 18, 2026

Home Care Industry

Language Access Is a Condition of Participation, and It Happens on the Phone

8 min · Sep 14, 2026

Home Care Industry

The 72 Hours After Discharge Decide Your Readmission Rate

7 min · Sep 9, 2026

Home Care Industry

PDGM Took 2.9 Visits Off the Average Home Health Stay. Your Phones Absorbed the Difference.

6 min · Sep 4, 2026

Home Care Industry

Discharged to Community: 77.71% Nationally, and the Conversations That Move It

7 min · Aug 28, 2026

Home Care Industry

HHCAHPS Says 86% of Patients Felt Well Communicated With. This Post Is About the Other 14%.

7 min · Aug 17, 2026

Home Care Industry

What a Missed Visit Sounds Like Before It Shows Up in Your EVV Data

7 min · Aug 12, 2026

Home Care Industry

The Referral You Never Called Back: Why Roughly a Third of Home Health Referrals Never Become Care

7 min · Aug 5, 2026

Home Care Industry

The Home Care Call Compliance Checklist: What to Record, Redact, and Retain

11 min · Jul 1, 2026

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